Work with Biga Neapolitan Pizza

- Run daily floor operations, ensuring consistent service standards and guest experience - Manage staff scheduling, training, and performance across FOH and coordination with kitchen - Own labour cost, food cost, and wastage against agreed targets - Handle guest issues, reviews, and escalations directly - Oversee stock ordering, supplier relationships, and inventory control - Drive daily/weekly sales performance and report against KPIs to head office - Ensure compliance with hygiene, health & safety, and licensing standards - Support hiring and onboarding of floor staff - Implement and enforce SOPs, ensuring consistency across shifts

The Floor Manager is responsible for overseeing the daily operations of the dining area, ensuring an exceptional guest experience, and coordinating the front-of-house (FOH) team. This role serves as a key liaison between the FOH staff and management, upholding the restaurant’s high standards of service, efficiency, and guest satisfaction. Key Responsibilities include supervising all FOH activities during shifts to ensure smooth service and timely table turnover, and ensuring a high level of customer service, which involves interacting with guests and efficiently addressing and resolving any complaints or concerns. The manager must also lead, train, and motivate FOH staff (servers, hosts, bussers), manage daily task distribution, and conduct pre-shift meetings. Furthermore, they are tasked with overseeing shift scheduling, opening and closing procedures, cash handling, and daily reports. Finally, they must monitor dining areas for cleanliness and ambiance, ensuring strict adherence to health, safety, and company policies. Qualified candidates should have proven experience in a supervisory or management role within a restaurant setting, strong leadership and interpersonal skills with a focus on problem-solving and customer satisfaction, and the ability to multitask and perform effectively in a dynamic, fast-paced environment.

**Role:** Front-of-house team member delivering warm, energetic service in a fast-paced, casual pizzeria environment. **What you'll do:** - Welcome guests and create a genuine, friendly first impression - Take orders, explain the menu (dough, toppings, pairings) with enthusiasm - Deliver food/drinks promptly, checking in without hovering - Keep tables, service stations and the floor clean and guest-ready - Work closely with kitchen and bar to keep pace during busy shifts - Handle bill settlement and basic POS operations accurately - Jump in wherever needed — this is a hands-on, team-first floor **What we're looking for:** - A natural people-person with a positive, easygoing attitude - Comfortable in a lively, high-energy environment - Team player who pitches in without being asked - Basic English + Greek (additional languages a plus) - Prior hospitality experience helpful but not essential — attitude matters more **What BIGA offers:** - A young, tight-knit team and a genuinely fun place to work - Staff meals, training, and room to grow within the Chimonides Bros Group - Flexible shift scheduling

A master Pizza chef/Cook B responsible for orchestrating the creation of authentic, wood-fired Neapolitan pizzas utilizing advanced biga pre-fermentation techniques.

A master Pizza chef/Cook A responsible for orchestrating the creation of authentic, wood-fired Neapolitan pizzas utilizing advanced biga pre-fermentation techniques.