Waiter / Waitress

SCOPE OF JOB

The main purpose of this role is to provide excellent services and maximize guest satisfaction, by ensuring that Company standards and targets are achieved.

Main Responsibilities

·   Greet and welcome customers

·   Present menus and provide detailed information (F&B menu knowledge)

·   Prepare tables by setting up linen, silverware

·   Offer menu recommendations and daily specials

·   Use every upselling opportunity as per standards

·   Take accurate F&B orders using POS, Handhelds or order slips

·   Serve Food & Drinks

·   Maintain clean & tidy dining area and equipment

·   Deliver & collect bill payments

·   Carry dirty equipment to the kitchen pot wash

·   Follow all relevant Health & Safety Protocols & Policies

·   Attend job specific trainings

·   Attend team communication meetings

KEY REQUIREMENTS

Essential Skills and Knowledge

• Excellent Customer Skills

• Good organizational and communication skills

• F&B basic knowledge

• Excellent knowledge for English & Greek language

Behavioural characteristics

• Approachable and Social

• Team Player

• Ability to work under pressure

• Attention to detail

• Critical Thinking
• Team Spirit
• Flexibility

Level of Experience

• At least 1 year of previous experience in F&B operations in similar position

• Hands on experience with POS, Handheld systems